A good marriage for improving project and organizational results
Broadcasted on 09/07/2021
Duration: 1 hour in English
The current ITIL4 version was released in February 2019 and one of its novelties a list of seven (7) recommendations for improving a whatever kind of service (IT or not IT-based), the so-called “Guiding Principles”. Those recommendations are very useful for any business, in any situation. This webinar will show how such principles are applicable from a measurement perspective, with examples from the field, leading to measurable and effective improvements in your projects.