UXU - UXCA

Description

If you want to become a true user experience ambassador, then you are in the right place. During this 3 day training you will learn everything you need to know to start or enhance your user experience career.

What will you learn throughout this course?

Day 1

• The fundamentals of user experience (UX), usability, accessibility (a11y) and the impact of this when users interact with software.
• The relation of UX, usability, accessibility to customer experience (CX).
• Usability reviews: what are they, why, and when should they be conducted effectively.

Day 2

• Usability testing: what is it, why, and when you should do it and how is it done effectively.
• Discover the creation of usability test plans and task scenarios.
• Gain findings and insights that can help you improve your software.

Day 3

• Bring the learned knowledge of the previous days together as parts of a whole.
• Useful resources and tools that are best practices to propel your career as an “UX Ambassador” to the next level.
• Taking and discussing the 40-question practice exam to prepare for the UXU - UX Certified Ambassador (UXCA) exam.

After this training, you…

• know what user experience, usability, and accessibility is;
• know how UX, usability, accessibility is related to customer experience;
• know the international standards for UX, usability, and accessibility;
• know what user personas and archetypes are, why you use them within UX, and how;
• know what you can learn from heuristic evaluations and usability testing, and how this improves software;
• are able to conduct heuristic evaluations;
• know what to test and when in different project stages;
• are able to write a usability test plan and user task scenarios that are part of this plan;
• are able to conduct usability tests;
• can define findings and conclusions from observations;
• know how to communicate usability findings to stakeholders.

Unique benefits:

• Professional recognized trainers with proven track record in the field of UX, usability and accessibility.
• Globally recognized certificate.
• Learning by doing with hands-on exercises that have been created by global experts.